Privacy Policy

Always Kentucky is operated by Pimwick, LLC. This policy describes how we handle personal information when you visit alwayskentucky.com, shop, create an account, or contact us.

Information we collect

When you place an order or create an account, we may collect your name, email address, billing and shipping addresses, phone number, and order details. When you contact us, we receive the information you choose to share. The site and its hosting systems may also process information such as IP address, browser type, and requests for security and troubleshooting.

How we use it

We use information to run the store, maintain your shopping bag and account, fulfill orders, answer questions, handle returns, prevent abuse, and meet recordkeeping obligations. We keep information for as long as reasonably needed for those purposes, including to resolve disputes and comply with legal obligations.

Payments and service providers

When you pay by card, the payment provider processes your card details. We may receive payment status, transaction references, and limited information needed for order support. We share information needed to provide the service with providers such as our hosting and store software services, payment processors, and shipping carriers. We may also disclose information when required by law.

Cookies and browser preferences

WooCommerce uses cookies to remember your shopping bag and recognize your shopping session. WordPress uses cookies to keep you signed in. The accessibility menu saves display preferences in your browser’s local storage so they carry across pages. You can reset those preferences from the menu or clear them in your browser. Blocking essential cookies can affect account and shopping bag functions.

Your choices and requests

You can update account details from My Account. To ask about your information or request access, a correction, or deletion, email [email protected]. We may need to verify your identity before acting on a request. Applicable law may provide additional rights and may require us to retain certain records.